3.1. Information collected from Users is used solely to provide the Service's offerings and improve the
Website
and Services. The User's personal information is utilized for the following purposes:
-
3.1.1. To maintain our Service and offerings. We use personal information to ensure the proper functioning
of
our services;
-
3.1.2. To improve our Service and Services. Personal data helps our systems ensure the availability of our
interface to Users across all platforms;
-
3.1.3. To comply with our legal obligations. In many jurisdictions, we are required to collect certain
information about our users to have the legal right to provide services (e.g., Know Your Customer (KYC) and
Anti-Money Laundering (AML) regulations). We must obtain personal information to assist in criminal
investigations;
-
3.1.4. To protect your assets, we may use information to identify you and your assets to ensure access to
your
accounts and prevent fraud. Transaction information allows us to track suspicious activity and protect you
from fraud and scams;
-
3.1.5. For periodic notifications. We may use information we receive from you when you register or use
certain
other features of the site. This could be done for security reasons, to seek your feedback on the Service,
or to
keep you informed about any changes in the services provided by the Service. We may also periodically send
notifications with news and updates about the Services or use this information to contact you via chat;
-
3.1.6. To resolve disputes and enforce our agreements to the extent necessary and sufficient to protect your
interests or the interests of other users.
3.2. As part of its activities, the Service has the right to post information about the User, to the extent
necessary
for the conclusion of agreements between Users, for sending messages, and facilitating communication
between users, processing payments, and the like.
3.3. When providing services, we may also use third-party tools and resources (independent service providers)
(hereinafter referred to as "Service Providers"). The Service may enter into agreements with third parties
that
need to receive personal information to the extent necessary to provide services. To provide us with
contractual
services, these third-party service providers are required to adhere to this Policy.
The software used by the Service is owned by Guardance UAB. Users can review the privacy policy and the
process for handling user data on the company's website at https://guardarian.com/.
All our Service Providers ensure sufficient security for your personal data to prevent unauthorized or
accidental
access or other misuse, and all our Service Providers are bound by confidentiality obligations and must not
use
your personal data for any purpose other than that for which the data was provided to them.
3.4. Notwithstanding any provisions of this Policy to the contrary, we may retain or disclose your information
if we believe it is reasonably necessary to comply with the law, regulation, legal process, or governmental
request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect
our
rights or the property of our users.
3.5. Users are responsible for all information they post on the Service.
3.6. Personal information provided for the purpose of creating and managing a User account, as well as for
entering into or fulfilling Agreements, will be retained for as long as necessary for the purposes outlined in
this policy. The Service retains User information only to the extent necessary to fulfill legal obligations,
resolve
disputes, and enforce our agreements.
3.7. A User may request the deletion of their personal data. In such cases, user requests may be fulfilled by
deleting personal data to the extent permitted by applicable laws and regulations. In some instances, we are
required by law to retain your information.
3.8. Upon the expiration of the periods specified in clause 3.7, the Service shall, within ten (10) days,
delete
(irreversibly destroy) any and all relevant personal data of the User on all devices and media, except where
deletion is impossible (e.g., personal data stored in a digital wallet account) or where further retention is
required by European Union legal norms.
According to current legislation, the Service or, where required by law, the Payment System must retain
records about its Users and their transactions to provide quality services and assist authorities and courts
in
the
event of legal proceedings. The Service or, where required by law, the Payment System must retain records
for five years after the termination of the Business Relationship (or after the completion of any
investigation
conducted by authorities concerning the User) regarding:
Data obtained during the User's due diligence process;
Copies of official identification documents;
All necessary transaction records sufficient to reconstruct individual Transactions;
The service provision agreement;
Financial documentation related to the User and transactions.
For 10 years after a transaction or the termination of the business relationship, the Service or, where
required
by law, the Payment System retains:
- a) Identification and other data obtained during the client's identification or collected in accordance
with
directly applicable European Union Regulations governing information accompanying the transfer of funds;
- b) Copies of documents submitted for identification purposes, if such copies were made;
- с) Information and copies of documents obtained as part of the client’s due diligence process
- d) The original or notarized copy of a power of attorney or the decision number appointing a guardian in
cases
of representation.
Data and documents related to transactions requiring identification are retained for 10 years after the
transaction was completed outside of a business relationship or after the termination of the business
relationship.
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