FAQ

AEXchanger is your leading financial crypto supermarket, providing a wide range of services, including sales, exchanges, purchases, and markets.

If your transaction is stuck at the “Waiting for payment” stage, it means that we haven’t received money from you so far. Why did it happen? Blockchain overload. It is the most common reason for backlogs. You’ve sent money to our wallet, and now, your transaction is in the queue to be broadcasted in the network. Just wait until your transaction shows up in the blockchain and gets at least two confirmations. As a rule, it’s enough for us to receive your coins. Other technical reasons. If there is no overload and other obstacles on your end, there are likely to be some technical issues in our system. You can wait until our tech team resolves the matter or contact us (https://aexchanger.com/contacts) and provide more details about your pending transaction.

A transaction hash (TxID) is a unique identifier for a cryptocurrency transaction, used to track and verify the transaction on the blockchain.

The full list of supported countries can be seen below:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark and Greenland, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Romania, Spain, Slovenia, Sweden, Portugal, Czech Republic.

Yes, this procedure is regulated by European legislation and becomes mandatory for clients who meet certain criteria. We may also request the client to undergo KYC if the need arises.

The crypto market is subject to several certain rules and regulations, which make it mandatory for most crypto services to have the AML/KYC procedure implemented.
AEXchanger strives to protect our clients from any types of scams and fraudulent activities in the crypto world. One of the ways that enable us to do so is the KYC/AML procedure.
This procedure confirms the absolute legality of the transaction carried out by you before the regulatory institutions. So, you confirm that you are a law-abiding citizen and the state has no reason to address any claims towards you.

AEXchanger offers VISA/MasterCard credit/debit card payments and SEPA, SEPA instant, SWIFT, and UK FasterPayment bank transfer payment methods. We’re always working on adding new payment methods, so keep an eye on it!

The exchange process speed depends on the cryptocurrency network speed and your preferred payment method. Card payments are usually faster, taking only minutes for the funds to be transferred. Bank transfers may take up to 1-3 business days. If your bank provides Instant SEPA payments, the process is much faster. In any case, we start the exchange process immediately after we receive the deposit.

Please check the amounts entered or indicated, and if everything is correct, contact our support team (https://aexchanger.com/contacts) and provide more details about your pending transaction. They will be happy to help you.

All transactions take time to process. Due to the high volatility of cryptocurrencies, this time is crucial, and the final rate can change both favorably and unfavorably. However, we guarantee the best rate at the time of the transaction.

The cryptocurrency exchange process consists of multiple steps, and different commissions can be charged at each of them.

Here are the possible fees:
   · A network fee for a deposit transaction from a customer's wallet;
   · A network fee for transferring coins to our liquidity provider;
   · Trading fees charged by our liquidity providers;
   · A network fee for sending funds to the client.

The fees vary depending on the currency and exchange amount. For each exchange, AEXchanger finds the fastest and most profitable way for the user to perform the transaction. The final amount you receive must be close to the settlement amount. That's why we calculate all possible fees for each transaction carefully and report them to you.

The expected rate is the rate at a given moment. You should understand that it takes some time to send the deposit and confirm the transaction, so considering the market volatility, you may get slightly less or more than you expected.

As soon as we receive the funds to our bank account or e-wallet, it is impossible to cancel the transaction, as blockchain operations are irreversible.

Transaction URL would be provided to you during the exchange process. Using it, you may follow the progress of the exchange and have an understanding which steps are next.

Most verifications are processed automatically between a few minutes and a few hours, but if you’ve submitted a document or image that doesn’t meet our requirements, we might have to review it manually, which can cause additional delays. You would be notified if you need to submit additional verification documents.
To get verified faster, please ensure you are registering with your legal name as shown on your identification document. Moreover, ensure you are uploading the right type of identification document that is still valid and clear enough to be able to read all the details contained therein.